Warranty Information
At Computer Store.lk, we’re committed to providing clear and transparent warranty coverage on all products purchased from us.
Coverage Overview
Warranty coverage and duration vary depending on the product type, condition, brand, manufacturer, and supplier. Please review the applicable warranty period for your selected item before completing your purchase.
Used / Refurbished Products
Selected used products are covered by warranty periods ranging from 3 months to 1 year, depending on the specific item and its condition.
Brand New Products
Selected brand-new products are covered by warranty periods ranging from 1 year to 10 years, depending on the item and the applicable manufacturer or supplier warranty.
Warranty durations differ between products and are not uniform across our catalogue. The exact warranty period for a specific product will be stated on the product page, quotation, invoice, or accompanying warranty documentation at the time of purchase.
What’s Covered
- Manufacturing defects and hardware malfunctions under normal use
- Repair or replacement of faulty components, subject to inspection
(Add/remove exclusions here — e.g. physical damage, liquid damage, unauthorized repairs, software issues — once you confirm your policy specifics.)
How to Make a Warranty Claim
- Contact our support team with your invoice/order number and a description of the issue
- Our technicians will inspect the product to verify the fault
- Approved claims proceed to repair or replacement
Processing Time: Warranty claims may take up to 14 days for inspection, processing, repair, or replacement, depending on the nature of the issue and applicable procedures.
Need Help?
Contact our support team for any warranty-related queries before or after your purchase.