Refund & Return Policy

Last updated: September 7, 2026

At Computerstore.lk, we want you to be satisfied with your purchase. This policy outlines the terms under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if the product is defective, damaged in transit, or significantly different from what was ordered. To be eligible, the product must be unused, in its original packaging, and accompanied by the original invoice or proof of purchase.

Non-Returnable Items

Certain items are not eligible for return, including products that have been used, installed, or activated, software licenses and digital products once delivered, used or refurbished items sold “as-is” and stated as non-returnable on the product page, and items returned without original packaging or accessories.

Warranty Claims vs. Returns

Issues arising after the initial 7-day return window, or faults that develop during normal use, are handled under our Warranty Information policy rather than this Refund & Return Policy.

Refund Process

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method, or as store credit where applicable, within a reasonable timeframe. Delivery charges are non-refundable unless the return is due to our error, such as sending an incorrect or defective item.

Exchanges

If you’d prefer an exchange rather than a refund, contact us to arrange this, subject to product availability.

How to Initiate a Return

Contact our support team via our Contact page with your order number and a description of the issue. Our team will guide you through the return process, including any applicable shipping instructions.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.